FAQ
Delivery and tracking
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method you choose. You can find more information on our shipping and delivery page.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or through the shipping carrier’s website.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, we may be able to change the shipping address for you. Contact customer service as soon as possible.
What should I do if my package is lost or delayed?
If your package is lost or delayed, please contact our customer service team and we will investigate the issue and assist you with a resolution.
Privacy:
What is your policy on privacy and security?
We take privacy and security very seriously and have implemented several measures to ensure that your personal and financial information is safe with us. You can read our full privacy policy on our website.
Will you share my information with third parties?
We do not share or sell your personal information to any third parties except in cases where it is necessary to fulfil your order or comply with legal requirements.
How do you protect my payment information?
We use secure SSL encryption to protect your payment information when it is transmitted to our website. We also follow industry standard security protocols to ensure the safe storage of your information.
What is your policy on cookies?
We use cookies to personalize your experience and improve the functionality of our website. You can learn more about our cookie policy on our website.
How can I update or delete my personal information?
You can update or delete your personal information by logging into your account on our website. If you need assistance, please contact our customer service team.
Returns:
How can I contact customer service?
You can contact our customer service team by email or phone, or through the contact form on our website. Our customer service hours are Monday-Friday 9 am-5 pm.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 15 days of purchase. Please see our return policy for more information.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team for a return authorization number and instructions on how to proceed.
Are there any items that are non-refundable or non-exchangeable?
Yes, items such as Pre ordered items, opened, and used items, are non-refundable.
How long will it take to process my refund?
Refunds are processed within 7-10 business days of receiving your returned item(s). You will receive a confirmation email when your refund has been processed.
Payment related:Â
Is it safe to enter my payment information on your website?
Yes, our website uses secure SSL encryption to ensure that your personal and financial information is protected.
What should I do if my payment is declined?
If your payment is declined, please check that your card details were entered correctly and that you have enough funds available. If the problem persists, please contact your bank.
How long will it take to process my refund?
Refunds are processed within 7-10 business days of receiving your returned item(s). You will receive a confirmation email when your refund has been processed.
